Free Shipping

We offer free shipping on orders over $350 in the contiguous United States.
Canada and Mexico – free shipping on orders over $400.

Shipping Specifications

Order delivery in 7-14 business days from the time your order have been processed. Any custom orders will take approximately 6-8 weeks. The ETA is affected by weather conditions and holidays.
Direct shipments are made to continental U.S. locations only.
Special provisions apply to shipments to Alaska, Hawaii, and Canada, as outlined below.

GrillAndFlame does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Alaska and Hawaii are not eligible for free shipping, and the customer is responsible for all duties and tariffs on shipments to those states.

We use UPS or FedEx for smaller items, and larger items go freight. With freight, the items will not be unpacked or assembled. We recommended having two people to help.

We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.

Curbside Delivery offers our best value, this service level ensures your items will be professionally unloaded from the truck and delivered straight to your home. This service includes a convenient delivery appointment set directly with the carrier, along with a 4-hour delivery window.

FedEx requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested. If you authorize the shipping company to leave the delivery without a signature, GrillAndFlame can not be held responsible for damages that may occur during delivery.
An accessible area means there are no steps, a standard-length driveway, no sharp turns, no narrow or gravel driveways, and no other physical obstacles that would make it difficult to deliver the freight or cause any potential damage. If any of these situations are present, if you live in a gated community or condominium, or if your street is smaller than the limitations above, an additional handing charge may apply to meet your needs.This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase.

GrillAndFlame is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Our freight carriers will do their best to get your items to your desired accessible area, but they do have some minimal requirements:

• The street of access is at least 10 feet wide and the overhead clearance is at least 14 feet
• A street with no vehicle weight restrictions
• A street with commercial truck access to enter and exit
• A paved or concrete street that is not a gravel or dirt road
In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. Any missed appointments or other delivery issues that are not the fault of the freight carrier may incur additional fees and will be charged to your account.

Shipping Outside of the Continental U.S.

Alaska and Hawaii
We will gladly ship to both Alaska and Hawaii; however additional shipping charges will apply.

Canada
Good news! All our products are available to ship to Canada with a small shipping charge.

All Other Countries
We can ship all over the world. We have competitive logistical solutions via air, ground and water to get our products to wherever you are located.
All international orders are subject to any import duties and taxes assessed by local governments and are due upon delivery.
Some manufacturers’ warranties may not be valid for products shipped to locations outside of the USA.

Products we sell meet all safety, testing, & labeling standards of the USA but may not reflect the standards of the country to which it is being shipped.
Products we sell conform to the voltage and electrical standards of the USA; the use of these in other countries may require an adapter or converter.